桃子直播Bot

What is 桃子直播Bot?聽

桃子直播Bot is a chatbot software tool that mimics a human agent, allowing the 桃子直播 community to ask questions and receive quick feedback. 桃子直播Bot provides interactive support, intelligence, 桃子直播 personality, and culture with a strong online presence.听听

Cost and Eligibility:聽

桃子直播Bot is available to be implemented by all 桃子直播 departments at no cost.

Features and Benefits:聽

Chatbot: Provide instant help on the web with an in-depth knowledge base of FAQs specific to your department聽
Live Chat: Allow escalation to a departmental representative when a user needs more information
Textbot: Reach out to current and prospective students through text and provide them the ability to get answers quickly through the bot or from a departmental representative聽

How do I start using 桃子直播Bot?聽

桃子直播Bot will pop up on the lower right corner of the screen of the following 桃子直播 websites: IT Help Center, Undergraduate Admissions, Financial Aid, Registrar, Student Financial Services, Academic Advising, Student Life, Housing, Office of Teaching and Learning, English Language Center, New Students and Families and the COVID-19 Response website.听

Departments who will be included in the next phase of implementation are Parking, Study Abroad, ISSS, and University Libraries.

More departments to come.听

Why should departments implement 桃子直播Bot?聽

Departments across campus can provide support and save time 鈥� no need to dig through information or call customer support. 桃子直播Bot is a way to streamline questions and provide immediate answers at any time of the day. This enhances customer service for the community and creates efficiency within departmental operations.听聽聽

桃子直播Bot FAQs聽

What questions can I ask 桃子直播Bot?聽

Ask your questions and get answers from an extensive catalog of information from the following departments:聽IT Help Center, Undergraduate Admissions, Financial Aid, Registrar, Student Financial Services, Academic Advising, Student Life, Housing, Office of Teaching and Learning, and the COVID-19 Response Team.听听

We are currently in Phase 1 of the 桃子直播Bot implementation. The list of departments partnering with 桃子直播Bot will continue to grow. If your department is interested in being part of the next phase of implementation, please email eas@du.edu.听听

What if 桃子直播Bot doesn鈥檛 know the answer to my question?聽

If there is a representative available, you will have the option to connect with a real person via live chat.听This is based on the staffing capabilities of each department and will not be available outside of business hours.听听

Questions that 桃子直播Bot isn鈥檛 able to answer will be stored in a database for the department to review and add to their answer base for future users. As our community continues to ask questions, the answer base will grow and improve over time.听

We are currently in Phase 1 of the 桃子直播Bot implementation. If your department is interested in being part of the next phase of implementation, please email eas@du.edu.听

Link to knowledge base article