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“It is not what you say, it is how you say it.”��

The wrong approach to tough conversations can cause significant damage in both personal and professional relationships and can ultimately escalate conflict. This workshop utilizes proven techniques to teach you how to develop communication competence and navigate difficult situations confidently and purposefully. Learning the tactics to manage your own emotions during high-heat moments will help you to de-escalate tense situations, leading to constructive outcomes.������

This session will be facilitated by Dr. Betty Snyder, ����ֱ��'s Ombuds, in partnership with HRIC's office of Talent Acquisition & Development.